A small team,
a Florida studio, a careful inbox.
We answer in plain English from Clearwater, Florida. Most questions get a reply within a working day.
Billing & subscriptions
Update your plan, top up credits, or open the Stripe customer portal directly from your studio.
Open billing →Refunds
Subscriptions are refundable within 7 days of a billing cycle, pro-rated against credits already spent.
Read refund policy →Allergies & pet toxicity
Lilies and hyacinths can be toxic to cats. Bloomly flags allergens and pet-toxic stems on every brief.
Read acceptable use →Wedding briefs
Bloomly designs are guidance only — wedding contracts are between you and your florist of choice.
Read AI disclaimer →Write to us
For refund requests, please include your account email and the billing date. For design or allergy questions, the more context the better.
- Phone
- +1 484 585 0293 · weekdays 9–5 ET
- Studio address
- Cleveland Hassell Florist, Inc
1679 Drew Street, Clearwater, Florida 33755