Refund policy

Within seven (7) days of a successful billing event, you may request a full or partial refund of the most recent invoice for any reason. The refund is pro-rated against credits already spent at the standard rates published on /pricing. After the seven-day window, subscriptions are non-refundable for the remainder of the cycle, but you may cancel at any time and continue to use credits until the cycle ends.

Within fourteen (14) days of purchase, unused credits are refundable in full. Credits already consumed are not refundable.

If a bloom reel renders with an unrecoverable defect (audio sync error, wrong palette, broken file), please reply within 30 days of the render: we will re-render it free of charge or refund the credits used.

1. Open the billing portal from /app/billing → "Open billing portal".

2. Or write to support@kpsellect.com including your account email and the date of the billing event.

3. We respond within two working days.

Refunds are returned to the original payment method by Stripe. Most banks credit the account within 5–10 working days. Stripe shows the Acquirer Reference Number (ARN) in the refund record so you can trace it with your bank if needed.

Before raising a chargeback, please contact us — we can usually resolve issues directly. Chargebacks initiate a Stripe disputes process; Bloomly will respond with appropriate evidence (purchase record, terms acceptance, credits consumed, AI delivery log, support correspondence).

Statement descriptors on your card statement read "BLOOMLY AI" — Bloomly does not sell flowers, so claims related to flower delivery, freshness or arrangement quality are out of scope.

support@kpsellect.com · Cleveland Hassell Florist, Inc., 1679 Drew Street, Clearwater, Florida 33755.